What is your returns and exhanges policy?
We accept returns and exchanges within 21 days of original order dispatch. All products must be returned to us in the condition they were dispatched - unworn, and will all tags and packaging intact
Returns and exchanges on all UK orders are free, but international returns and exchanges will incur local postage charges
What do I need to return or exchange an item from within the UK?
When your Loskey order is delivered, within your parcel will be all the details you need to return any item to us:
A pre-printed and pre-paid Royal Mail form with the return address
A ‘Reason for Return’ form to enclose with your goods, incorporating your full order details plus ‘reasons for return’.
Please complete this so we know why you sent the item back – it will help us to improve our service
If you do not receive any or all of the above components, contact us immediately at support@loskey.com
What do I need to return or exchange an item from outside the UK?
When your Loskey order is delivered, within your parcel will be all the details you need to return or exchange any item:
A pre-printed label with the return address
A ‘Reason for Return’ form to enclose with your goods, incorporating your full order details plus ‘reasons for return’.
Please complete this so we know why you sent the item back – it will help us to improve our service
If you do not receive any or all of the above components, contact us immediately at support@loskey.com
How do I send returns and exchanges back to Loskey?
Please first carefully re-package your items in the original letterbox packaging in which they were dispatched. We have designed these packages to be re-usable to minimise wastage as part of our ongoing commitment to sustainability
From within the UK: please affix the pre-paid label postage label over the original dispatch label, and drop off at your nearest Royal Mail branch
From outside the UK: please affix the returns label and take to your local post office. We are sorry, but we are unable to offer free returns on international orders, so you will need to pay the cost of postage back to us. We ask that you please keep proof of postage for all returns
What is the process for refunds?
Once we have received your returned item and checked that it is in re-saleable condition, we will issue a refund on the payment method originally used
If your refund does not appear immediately, please contact your bank or credit card provider. It may take some time before your refund is officially posted. If you have checked these and you have still not received your refund, please contact support@loskey.com
What is the process for exchanges?
If you would like to exchange your purchase for another size or colour, please mark the returns form appropriately
Once we receive your original purchase and confirmed it is in re-saleable condition, we will immediately dispatch the exchange item
If you are concerned about availability of exchange items, please email us prior to posting at support@loskey.com so that we can reserve the item for you