DISPATCH & DELIVERY

Where do you deliver?

We deliver to worldwide destinations via Royal Mail

What are your delivery costs?

Deliveries within the UK are £3.50. We ship via Royal Mail 48. We use letterbox packaging so the box can be posted through your front door if you are out

Delivery to addresses outside the UK is £15 to Europe and £20 to the ROW.

What are your delivery timeframes?

Orders will normally be shipped within 24 hours. All UK orders are sent using Royal Mail 48 service. Orders shipping to SW11/SW12/SW17/SW18 may be hand delivered. We use letterbox packaging, so no signature is required for delivery

Deliveries to Europe should take 5 - 7 days, and to the US and ROW 7 - 14 days.

Orders are dispatched Monday - Friday. Orders received after 12pm on Friday, and on Saturday and Sunday, will be dispatched the following Monday.

You use letterbox packaging -- what is that?

We are using letterbox packaging made from recycled cardboard for all Loskey orders. This packaging is designed to be posted through the average UK letterbox, which means that it can arrive safely at your destination address without the need for someone to be at the location to sign. If the address does not have a letterbox, it will be left in a safe place

Where is my delivery?

For all deliveries, we will send a notification when it has been posted to you. Please see the tab 'What are your delivery timeframes' for more information on when you can expect your order to arrive. If you have any concerns, please email us at lori@loskey.com

Is my order subject to customs and import duties?

If you are ordering in the UK, there are no charges. Orders to the US are not subject to custom and duty charges if the order is less than $800. Orders delivered to other destinations may be subject to additional charges prior to delivery at the destination address

What forms of payment do you accept?

You can pay by Visa, Mastercard, and American Express debit and credit cards, as well as Apply Pay, Google Pay and Shopify Pay

RETURNS & EXCHANGES

What is your returns and exhanges policy?

All sales in our 'Goodbye Sale' are final. Only faulty products can be returned in the condition they were dispatched - unworn, and will all tags and packaging intact

Returns and exchanges will incur local postage charges

What do I need to return or exchange an item from within the UK?

Returns and exchanges will incur local postage charges
Only faulty items can be returned in our 'Goodbye Sale'
If you have any questions contact us at lori@loskey.com

What do I need to return or exchange an item from outside the UK?

Returns and exchanges will incur local postage charges
Only faulty items can be returned in our 'Goodbye Sale'
If you have any questions contact us at lori@loskey.com

How do I send returns back to Loskey?

Please first carefully re-package your items in the original letterbox packaging in which they were dispatched. We have designed these packages to be re-usable to minimise wastage as part of our ongoing commitment to sustainability

Please affix the returns label and take to your local post office. We are sorry, but we are unable to offer free returns, so you will need to pay the cost of postage back to us. We ask that you please keep proof of postage for all returns

What is the process for refunds?

Once we have received your returned item and checked that it is in re-saleable condition, we will issue a refund on the payment method originally used

If your refund does not appear immediately, please contact your bank or credit card provider. It may take some time before your refund is officially posted. If you have checked these and you have still not received your refund, please contact lori@loskey.com

Ask a Question

Do you have a question that is not covered in Dispatch & Delivery or Returns & Exchanges? Please use the form below to ask us, and we'll get back to you within 24 hours!